SUMMARY
Dynamic IT Manager with over twenty-five years of comprehensive experience, adept at navigating the complexities of ITenvironments to enhance operational efficiency and security. Expertise lies in customizing IT management practices andsecurity protocols to align with critical business needs, ensuring seamless transitions from legacy systems to modern cloud-based solutions. Proven ability to lead diverse teams, implement robust infrastructure, and streamline IT operations, resulting insignificant cost savings and improved service delivery. A passion for continuous learning and technological innovation drives thecommitment to leveraging the latest advancements in IT to foster organizational growth and resilience.
AYPA Power, IT Senior Support Specialist
Mar 2025 - Present
Immediately began work in building a solid foundation to mature the IT Department in preparation for SOC2 and ISO27001.Using Atlassian JSM I built multiple document approval workflows for multiple departments that could auto generate auditready evidence on demand for future audits in addition to maturing Hardware and Software inventory controls. Using newinventory controls and Atlassian software platforms, I built several remediation automatons to report, alert, categorize, deploythe appropriate remediation steps, and self resolve Out of Compliance tickets generated by Intune decreasing open tickets thatneeded a tech's intervention by nearly 90%. I also prepped and built out the networking plan for a new office space/transitionusing Unifi Ubiquiti. Including future proofing network needs for the upcoming SOC2 and ISO cert pushes. Vetted new softwaresolutions such as Manage Engine Endpoint Central to help assist and automate patching for Windows, Mac, and Linux and thirdparty software solutions for each OS environment. Built all new ticketing work flow to replace Ninja ticketing with Jira ServiceManagement.
MacStadium, IT Manager
Sep 2022 - Aug 2024
While at MacStadium I managed the entire ITSM org. I was also on frequent "loan" to the product and engineering teams. Myfirst year at MacStadium was spent reigning in software bloat and runaway licensing costs while at the same time re-aligningour current software service library to better meet the needs of the company and its employees. Through aggressive licensingreviews and audits, as well as bringing physical inventory controls into place I was able to considerably streamline the IT budget.I was also instrumental in building the software infrastructure that would allow the IT/Sec team roll out File Integrity Monitoringand DLP using Jamf, ManageEngine, and InTune. I was also able to tap into my experience managing an entire company's worthof high end developers and engineers to help better manage their Github resources. MacStadium employees are around 80%remote, and the ones who are in Atlanta primarily work from home. Using our hybrid cloud environment I was able to improve theremote "experience" and was always looking at new technologies to help with "telepresence" obstacles. I also hired and trainednew support staff, as well as trained other team members on core technologies important to their success.
Search Discovery, IT Manager
Jan 2022 - Aug 2022
During my time at Search Discovery I transformed their IT department into a full service ITSM org internally. I standardized fleetmanagement of internal IT resources and introduced modern security standards. I spent considerable effort integrating all ofSearch Discovery's cloud partners into Single Sign On authorized endpoints with mfa requirements. I was also able to use myconsiderable background with G-Suite (now Workspace) to assist with setup and management of Google Analytics for clients. Ialso managed many internal projects such as the complete rebuild of Search Discovery's Cleveland office kitting out all meetingspaces with Zoom Room hardware and software. I was also able to use my background in no linear video editing and productionbackground to vet and deploy holographic digital signage.
Big Nerd Ranch, IT Manager
Apr 2015 - Jan 2022
I serve as the first SME in all things IT related for my company. In my time at Big Nerd Ranch I have written the entire IT PolicyFramework which governs and guides the day to day IT operations. I identified and created policies to handle Business Continuityand Security Incident Tracking and Reporting. I instituted a company wide inventory tracking system for all major IT assetsand audited our many cloud platforms (around three dozen now) and in over two years I cut out nearly 200k in overspending.I replaced our entire network and wi-fi infrastructure to a more enterprise level solution allowing for better connectivity while inthe office. I have implemented new programs leveraging new technologies to make our business more and more remote friendlyfor out of state workers and contractors while maintaining a high level of security. I also began performing twice yearly companywide training on security and technology challenges our company. In addition to writing all our IT Policies, Security Procedures,
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and training/awareness I also frequently consult to meet the security requirements of some of our more security minded clients,including Apple and the US Navy. I also setup BNR's first ever ticketing system to help track trouble requests, loaner devicepools, security alerts, also a little bit of change management. I
The Network Inc., Help Desk / Senior IT Analyst
Jun 2012 - Apr 2015
• Identify and consult on new technologies. • Standardize and develop desktop and laptop platforms to increase efficiency andreduce overall IT costs. • Identify new processes and methods to increase knowledge of existing Help Desk staff. • Providecomplete support for creative departments eliminating the need for outside Apple Consultants. • Standardize new deploymentprocedures for Business Unit, and for 24/7 Call Center. • Advised on Win 7 Adoption in call center environment for merging withexisting technologies. • Build and Maintain print servers. • Provide top notch service with virus detection and removal. • Introducednew naming schemes and tracking measures for entire hardware inventory of client computers increasing efficiency and allowingfor greater control of corporate fleet. • Consulted and implemented two paperless office solutions for HR and Procurement. •Designed and implemented a digital video process and workflow for the Creative Department. • Active Directory Group Policymanagement and patch deployment specialist.
The Kellen Company, Help Desk/IT Specialist/Project Management/Digital Signage Specialist
Jun 2007 - Jun 2012
• Provided Tier 1 & Tier 2 Technical support and training to internal and external clients. • Identify, correct and advise onoperational issues in client computer systems. • Answer incoming phone calls to quickly resolve user problem. • Configure anddeploy new desktops and laptops into network. • Configure software to connect to Internet application servers. • User educationon software use in compliance with company policy. • Report weekly on Association use of IT Help Desk resources. • Assistedwith the support of 500 workstations in Washington DC, New York, Tuscon, Atlanta, Beijing, the Middle East, and Brusselsthrough remote desktop and VPN access. • Lead project to update and modify existing presentation systems in corporate boardrooms. • Assist with the support of 12 Windows Servers. • Design and implement library management system for corporatelibrary. • Design and implement a digital signage network for corporate lobbies. • Recommend and perform upgrades on systemsto ensure longevity. • Assist with writing documentation for internal IT company policies. • Log and keep records of customer andemployee queries. • Identifies customer technical issues for escalation of immediate on-site technical support. • Rapidly establisha good working relationship with other professionals and customers in order to resolve technical problems.
Onyx Consulting, IT Consultant / Certified Apple Tech
Atlanta GA
January 2005 — June 2007
Provided Tier 1 to Tier 3 technical support and training to customers. • Responsible for ongoing desktop and network support for clients. • Troubleshooting Network and Remote Access connectivity. • Prioritized and resolved multiple service requests on daily basis. • Providing comprehensive plans and groundwork for business network upgrades and migrations. • Helped to build business by consulting with new and prospective clients fully documenting all service provided for clients. • Repaired Hardware and Software problems on most Mac systems including G3s, G4s, G5s, Intel Duo Cores, iMacs, Mac Minis, Powerbook G4s, iBooks, MacBook Pros, and Mac Books. • OSX Server Administration and Installation. • Windows Server administration and installation. • Software and Systems used on daily basis: Windows98 thru Windows Vista, Windows Server Apple Hardware and Software Certified • List of major clients for which I was the primary consultant/technician: Cingular Wireless, Decatur City Schools, Kaiser Permenente, Global Destiny Ministries.